Company Overview
Martel HVAC provides commercial and residential heating, ventilation, and air conditioning services with a focus on quality and safety.
HILB Group Southborough, MA serves as Martel’s trusted insurance agency, delivering personalized coverage and risk management expertise.
The Challenge
After one policy term with Beacon Mutual, Martel HVAC switched to another national carrier. The company soon faced more injuries and a higher Experience Modification (MOD) rate, driving up insurance costs. HILB Group Southborough, Martel’s insurance agency, saw the need for a carrier offering stronger safety support and set out to help them find the right fit.
The Safety Solution
Beacon Mutual's underwriting, safety, and business development teams partnered with HILB Group and Martel’s leadership to assess operations, identify risk factors, and implement practical safety measures. The collaborative approach focused on lowering the MOD, preventing claims, and strengthening workplace safety culture.
Strengthened Workplace Culture
Tailored Safety Plan
Reduced Risk Exposure
Results
Enhanced agent partnership enabling more proactive, client-focused safety solutions
Returned to Beacon with a tailored safety plan
Reduced risk exposure through focused hazard identification
Download the Martel HVAC & HILB Partnership Case Study
See the Full Impact!
| Title | Description | |
|---|---|---|
Martel HVAC & HILB Case Study |
Get the downloadable case study and learn how Beacon Mutual and HILB partnered with Martel HVAC to improve safety, lower costs, and manage risk effectively. |
Download Case Study PDF |
Customer Perspective
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